Payment policy

Effective Date: January 3, 2025

At Gridpariz, we aim to provide a secure and hassle-free shopping experience. This Payment Policy outlines the payment methods accepted, billing procedures, and security measures we use to protect your payment information.

1. Accepted Payment Methods

We accept a variety of payment methods to ensure a smooth transaction process. These include:

- - Credit Cards:
    - Visa
    - MasterCard
    - American Express
    - Discover
  - Debit Cards:
    Cards with a Visa or MasterCard logo.
  - PayPal:
    You can use your PayPal account to pay for your order securely.
  - Gift Cards:
    If you have a gift card issued by Gridpariz, you may use it for payment.
  - Apple Pay / Google Pay:
    We also support payments via Apple Pay and Google Pay, allowing you to use your smartphone for a fast and secure transaction.

Payment for orders placed through our website is processed through a secure third-party payment gateway. Gridpariz does not store your payment information on our servers.

2. Payment Security

We take the security of your payment information seriously. All payment transactions are processed using industry-standard encryption methods, including Secure Socket Layer (SSL) technology, to protect your sensitive data during the transaction process.

- - Secure Payment Gateway:
    We use a trusted and secure payment gateway to process all transactions. Your credit card or PayPal information is never stored on our website, ensuring a high level of security.
  - Fraud Prevention:
    To protect against fraudulent transactions, we may perform additional verification steps on certain orders. If your payment is flagged for any reason, we may contact you to confirm the details of your transaction.
  - PCI Compliance:
    We adhere to Payment Card Industry Data Security Standard (PCI DSS) compliance, ensuring that your payment information is handled with the highest level of security.

3. Billing Information

- - Accuracy:
    When placing an order, you are required to provide accurate billing information, including your name, address, phone number, and email address. If any of the information provided is incorrect or incomplete, it may delay your order processing.
  - Billing Address:
    The billing address you provide must match the address associated with your payment method (credit card, PayPal, etc.). Failure to provide matching billing details may result in a payment failure or cancellation of the order.
  - Currency:
    All transactions on the Gridpariz website are processed in U.S. Dollars (USD). If you are using a payment method from another country, your bank or payment provider may charge foreign transaction fees or convert the currency.

4. Authorization and Payment Processing

- - Order Authorization:
    Once you submit your order and payment information, we will authorize your payment for the total amount of your order, including taxes and shipping fees. You will receive an order confirmation email once payment has been successfully processed.
  - Payment Holds:
    In rare cases, payment may be placed on hold by our payment processor or financial institution. This can happen if there are issues with your payment method or suspected fraudulent activity. If your payment is on hold, we will contact you to resolve the issue.
  - Pre-Authorization:
    Some payment methods, such as credit cards, may undergo a pre-authorization process. This means that the funds will be temporarily reserved by your bank or payment provider but may not be fully charged until your order is shipped.

5. Sales Tax

- - Tax Calculation:
    Sales tax will be applied to your order based on the shipping address and local tax laws. The tax amount will be calculated and displayed at checkout before you finalize your purchase.
  - Tax Exemption:
    If you are tax-exempt, please contact us before placing your order to arrange for tax-exempt status. You may be asked to provide appropriate documentation.

6. Payment Disputes and Chargebacks

- - Chargebacks:
    If you initiate a chargeback with your bank or credit card issuer for any transaction related to an order placed on our website, you will be responsible for any costs or fees incurred by Gridpariz due to the chargeback. If a chargeback is disputed, we may ask for supporting documentation or further information to resolve the matter.
  - Disputes:
    If you experience any issues with your payment or have concerns about your transaction, please contact us at info@gridpariz.com immediately so we can assist you in resolving the issue.

7. Order Cancellations and Modifications

- - Order Modifications:
    Once an order has been placed and payment has been processed, we cannot guarantee modifications to the order (such as changing items, quantity, or shipping details). However, you may request to cancel your order within 24 hours of placing it, provided that the order has not already been processed or shipped.
  - Refunds:
    In the event that a refund is required, the refund will be issued to the original payment method used for the order. Refund processing may take several business days, depending on your payment provider.

8. Payment Issues

If you encounter any issues with your payment, such as an error during checkout, failed payment processing, or incorrect charges, please contact our customer service team at info@gridpariz.com. We will work with you to resolve the issue as quickly as possible.

9. Changes to Payment Policy

Gridpariz reserves the right to update, modify, or change this Payment Policy at any time. Any updates or changes will be reflected on this page with a revised effective date. We encourage you to review this policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions or concerns regarding our Payment Policy or payment-related issues, please feel free to contact us:

- - Email: info@gridpariz.com
  - Phone: (609) 698-4407
  - Address:
    144 Schooner Ave,
    Barnegat, New Jersey (NJ)